Refund policy

RETURN & REFUND POLICY

Last Updated: September 30, 2026

At Twin Spoons Dessert Co., we take pride in preparing fresh, homemade desserts for our customers.

Because our products are food items and are perishable, all food sales are generally final and cannot be returned.

No Returns

For health and food-safety reasons, we cannot accept returned food products once they have been picked up, delivered, or transferred to the customer.

Refunds and Replacements

Please inspect your order when you receive it.

If you receive:

  • The incorrect product;
  • An incorrect quantity;
  • A product that was damaged before it reached you; or
  • An order with another significant fulfillment error caused by Twin Spoons Dessert Co.,

please contact us as soon as possible and preferably within 2 hours of pickup or delivery.

Photos of the product and packaging may be requested so that we can review the concern.

When appropriate, Twin Spoons Dessert Co. may offer a replacement, store credit, partial refund, or full refund depending on the circumstances.

Refunds and replacements are determined on a case-by-case basis.

Change of Mind

Refunds will not normally be issued because a customer:

  • Changes their mind;
  • No longer needs the order;
  • Does not like the flavor or texture;
  • Fails to pick up the order;
  • Provides incorrect order information; or
  • Improperly stores the product after receiving it.

Taste preferences are subjective and are not considered a product defect.

Cancellations

Standard orders should be canceled as early as possible.

If preparation has already begun, ingredients have been purchased specifically for the order, or the order is a custom, holiday, catering, party, or large-volume order, some or all payments may be non-refundable.

Any special deposit or cancellation terms for large orders will be communicated before payment.

Missed Pickup

Customers are responsible for picking up orders during their confirmed pickup window.

Because our products are perishable, orders that are not picked up may not qualify for a refund or remake.

Please contact us as soon as possible if an emergency prevents you from arriving at your scheduled pickup time.

Refund Processing

Approved refunds will be returned to the original payment method whenever reasonably possible.

Processing times may vary depending on the bank, card issuer, or payment provider.